What is an Amazon Virtual Assistant?
An Amazon Virtual Assistant supports Seller Central operations such as catalog updates, variations, FBA shipments, cases, account health checks, promotions setup and operational reporting—based on your SOPs.
How is this different from an e-commerce operations VA?
This service is Amazon-specific. It focuses on Seller Central workflows like flat files, account health, cases and FBA reconciliation rather than general multi-platform store operations.
Which Amazon programs can you support?
We support Seller Central workflows for FBA and FBM where access is provided. Brand Registry and related workflows depend on your account configuration.
Can you create and optimize listings?
We can create/update listings using your guidelines and keyword inputs. Final brand approvals remain with you.
Can you handle variations and flat files?
Yes. We can structure parent/child variations and run bulk updates via flat files with QA checks and exception logs.
Can you manage FBA shipments and inbound tracking?
Yes. We can create shipment plans, track inbound statuses and maintain inventory trackers for restock planning.
Can you handle Seller Support cases?
Yes. We open/follow up cases, collect evidence and maintain a case log with outcomes and escalations.
Do you manage Amazon PPC?
Ad strategy and execution can be supported separately. This page focuses on operations; we can support PPC reporting if required.
Can you monitor Account Health and policy issues?
Yes. We monitor notifications, run policy checklists and escalate issues with clear notes and evidence.
Can you set up coupons and deals?
We can implement approved promotions, coupons and deals and maintain promotion trackers.
Do you handle reimbursements and fee reconciliation?
We track discrepancies, prepare documentation and maintain reimbursement trackers; final actions follow your approvals and policies.
How do you handle data security and access?
You control roles, permissions and credentials. We follow your access policies and can work under NDA where required.
Is MVAIndia a freelancer marketplace?
No. We provide a Managed VA model: you assign tasks; we manage the VA resource, continuity and replacement support.
What is the starting cost?
Engagement starts from $5/hour depending on scope, SKU volume, marketplaces and coverage hours.
Can I start with a pilot?
Yes. A 2–4 week pilot is recommended to align Seller Central workflows, trackers and reporting cadence.
How quickly can we start?
After scope confirmation and access setup, onboarding can start quickly depending on training needs.
What happens if my VA is unavailable?
We support continuity planning and replacement options to reduce disruption.
Can you support multiple marketplaces (US/UK/EU)?
Yes, with clear SOPs, trackers and reporting by marketplace.
Do you provide weekly reporting?
Yes. We provide weekly operations summaries: sales snapshot, inventory/returns, open cases and blockers.
What tools will we use to communicate?
We can work with your preferred tools (Slack, email, task boards) and maintain trackers for visibility.
