What is a Content Moderator Virtual Assistant?
A Content Moderator VA reviews and moderates user-generated content (UGC) such as comments, posts, listings or messages—according to your policies and escalation rules.
Do you provide content moderation outsourcing to India?
Yes. MVAIndia provides managed content moderation outsourcing from India for global platforms and brands with scalable staffing.
What types of content can you moderate?
Comments, community posts, reviews, marketplace listings, profile submissions and inbound messages, depending on your scope and policies.
Do you create moderation policies?
You own moderation policy and final decisions. We operationalize your policy with SOPs, queues, tags and escalation workflows.
Can you provide 24/7 moderation coverage?
We can design coverage with shifts, rotation and overlap windows based on queue volume and response targets.
How do you handle sensitive content?
We follow your escalation matrix, document evidence and route sensitive cases to designated owners per your policy.
Can you handle multilingual moderation?
Primary support is English-first. Additional languages depend on requirements and availability.
What tools can you work with?
Moderation dashboards, ticketing tools, spreadsheets and client systems where access is provided, including tagging and queue workflows.
How do you ensure consistency?
SOPs, decision trees, QA sampling, calibration notes and feedback loops improve consistency.
How do you handle privacy and data security?
We follow your access controls and can work under NDA. You control permissions and tools; least-privilege access is recommended.
Can you provide reporting?
Yes: volume, approval/rejection rates, violation categories, escalations and turnaround patterns.
What is the starting cost?
Engagement starts from $5/hour depending on content type, policy complexity and coverage hours.
Is MVAIndia a freelancer marketplace?
No. Managed VA model: you assign priorities; we manage resourcing and continuity.
Can I start with a pilot?
Yes. A 2–4 week pilot validates calibration, queues, reporting and escalation workflow.
How quickly can we start?
After confirming scope, tools and SOPs, onboarding can start quickly depending on training needs.
What happens if my VA is unavailable?
Continuity planning and replacement options reduce disruption.
Do you handle community engagement too?
With scripts and tone rules, we can support basic routing; engagement strategy remains with you.
Can you label/tag content for datasets?
Yes. We can support labeling/tagging using your taxonomy with QA routines.
Can you support marketplace listing checks?
Yes. We can review listings for policy compliance and completeness before approval or escalation.
Will moderators follow strict brand-safe guidelines?
Yes. We operate within your policy, decision trees and escalation rules to protect brand safety.
